Anthurium Veitchii

FAQ

Individual Therapy

Will I get the exact plant on the photo?

Yes, you will. We always take photos of every single plant separately, so you’ll always know, what you are going to get.

Can I make a pre-oder?

At this time we take preorders only for our custom made design indoor greenhouse Plantys place”.

When will a plant be back in stock?

We try to restock regularly but unfortunately we can’t provide the exact restock date of every single plant. So don‘t hesitate to sign up to our newsletter and you’ll always know when your favorite plant is back in stock. 

Individual Therapy

What type of payment methods do you accept?

We currently accept bank transfer, PayPal and credit/debit card

Is it possible to hold my order?

Yes, we can hold your order for as long as you wish us to hold it and we will ship it at a later date. Just send us a message with your request right after you have completed your order.

Can my order be delivered on a specific date?

It‘s unfortunately not possible.  We ship all the orders the next Monday/Tuesday to avoid unnecessary shipping delays over weekend.

Are the plants in my shopping cart reserved?

An item is only reserved for you once you fully complete the checkout process.

Individual Therapy

What countries do you ship to?

We ship our plants to the European Union, the United Kingdom and Switzerland. Our design indoor greenhouse will soon be shipped to the United States and Canada as well, stay tuned :). 

What does shipping cost?

Standard and express shipping fees are calculated based on the country during the checkout process. Shipping costs largely on the size and weight of the package, in which your plant will be shipped.  

Do you combine shipping costs?

When you purchase more than one item on one order, shipping costs are automatically combined.

How long does the delivery take?

 Standart shipping would at most take 2-3 business days for Germany and 48 business days for all other EU countries. With UPS Express your shipment will be delivered  within 2-3 business days. Please contact us, if your order has not been delivered within 7 business days. Sometimes the ways of the shipping companies are unfortunately unfathomable. 

When will my order be processed?

 We attempt to process your order as quickly as possible, that is within 7 days. The processing time depends on the weekday, on which you place your order. If you – for example – order a plant on Saturday or Sunday, you order will be processed on the following Monday or Tuesday (our shipping days). If you place your order on Wednesday, you’ll have to wait until the following Monday until your order will be processed. Processing times are Occasionally subject to foreseen (holidays) and unforeseen (hot/cold weather periods) delays, about which we will inform you via e-mail and on our website. 

Are all orders tracked?

 Yes, all orders are tracked.  we will automatically email you a tracking number as soon as your order has shipped.

Why can't I track my package?

If your tracking number doesn’t work or has errors, it could be that your shipping hasn’t been picked up yet by the courier or the courier has not scanned it as received. Please allow up to 24 hours for your tracking number to be logged by the shipping courier.

And what about hot or cold weather?

We don’t  ship orders if the temperatures are under 0 or over 30 degrees Celsius. If the plants are shipping to anywhere below 10 degrees Celsius we reserve the right to add a heatpack to the packaged to protect your plant as good as we possibly can. 

Individual Therapy

Do you accept returns?

Yes, we do. Our guarantee lasts 14 days and is only applicable, if the plant has not been removed from its original substrate (if it is not shipped in moss) or pot for 7 days after delivery. Any disturbance to the plant’s roots in 7 days from the delivery will result in a loss of the right to return or refund.

My plant has arrived damaged. What should I do?

If the plant has been severely damaged during shipping, you should inform us within 24 hours after delivery via E-mail (info@plantys.de) and attach pictures of the damages. If the box has been damaged by the shipping company, please don‘t throw it away and provide fotos of the box as well (by doing this you will help us a lot to file our insurance claim against the shipping company)

Light transport damages (like broken or yellowing leaves, broken-off or snapped roots) may occasionally occur and are not entitled to a refund. However, we will do our best to give you some advice on how to rehabilitate your plant after shipping.

How can I return plants?

You should send your product to:

Planty‘s (Christoph Schumann),

Kopenhagener Straße 8,

10437 Berlin

Germany

If you decide to return the plant, it must be in the same condition (roots, leaves) as where the customer received it.

Returns must be sent in the original packaging and wrapped equally carefully. If the plants reach us severely damaged, we reserve the right to deduct a certain amount from your refund as a restocking fee. 

 

ANY QUESTIONS UNANSWERED?

CONTACT US

Shopping cart
There are no products in the cart!
Continue shopping
0